Enterprise Conversational Artificial Intelligence (AI) Platform Market Growth Supported by Key Drivers, Expected to Hit $49.53 Billion by 2030
What Is the Current Size and Annual Growth Rate of the Enterprise Conversational Artificial Intelligence (AI) Platform Market?
The enterprise conversational artificial intelligence (AI) platform market size has grown exponentially in recent years. It will grow from $11.61 billion in 2025 to $15.54 billion in 2026 at a compound annual growth rate (CAGR) of 33.9%. The growth in the historic period can be attributed to increasing demand for operational efficiency, growing consumer expectation for instant engagement, rising adoption of cloud-based solutions, expansion of customer service automation, and increasing investment in enterprise artificial intelligence (AI) platforms.
The enterprise conversational artificial intelligence (AI) platform market size is expected to see exponential growth in the next few years. It will grow to $49.53 billion in 2030 at a compound annual growth rate (CAGR) of 33.6%. The growth in the forecast period can be attributed to growing focus on personalized customer experiences, increasing deployment of multimodal conversational systems, rising integration of artificial intelligence (AI) with business workflows, expansion of artificial intelligence (AI) research in enterprises, and increasing emphasis on cost reduction through automation. Major trends in the forecast period include technology advancements in natural language processing, innovations in generative artificial intelligence (AI) models, developments in multimodal interaction platforms, research and developments in artificial intelligence (AI)-driven customer support, and advancements in neural conversational architectures.
Get your free report sample today:
What Are the Primary Factors Driving the Enterprise Conversational Artificial Intelligence (AI) Platform Market?
The growing demand for automated customer support solutions is expected to propel the growth of the enterprise conversational AI platform market going forward. Automated customer support refers to the use of technologies such as chatbots, virtual assistants, or artificial intelligence (AI)-powered bots to handle customer inquiries, provide information, and manage routine support tasks without a human agent. The rise in demand for automated customer support solutions is increasing due to businesses worldwide face rising customer volumes and shifting expectations for rapid, 24/7 service. The enterprise conversational AI platform market supports demand for automated customer support solutions by offering scalable, artificial intelligence (AI)-driven interfaces that allow companies to handle large volumes of customer interactions efficiently. For instance, in July 2023, according to Gartner Inc., a US-based research and advisory firm, global spending on contact center and conversational AI virtual assistant solutions reached US$ 18.6 billion in 2023, marking a 16.2% growth from 2022. Therefore, the increasing demand for automated customer support solutions is driving the growth of the enterprise conversational AI platform market.
How Is the Enterprise Conversational Artificial Intelligence (AI) Platform Market Structured Across Its Key Segment Categories?
The enterprise conversational artificial intelligence (AI) platform market covered in this report is segmented –
1) By Component: Solutions Or Platforms, Services (Professional And Managed)
2) By Technology: Machine Learning (ML), Natural Language Processing (NLP), Speech Recognition (SR), Deep Learning (DL), Computer Vision (Limited Integrations)
3) By Deployment Mode: On Premises, Cloud Based
4) By Application: Customer Support, E-Commerce, Healthcare
5) By End-Use Industry: Banking, Financial Services And Insurance (BFSI), Retail And E Commerce, Healthcare, Information Technology (IT) And Telecom, Manufacturing, Travel And Hospitality, Education, Other End-Use Industries (Government, Logistics, Energy)
Subsegments:
1) By Solutions Or Platforms: Cloud Based, On Premises, Hybrid
2) By Services (Professional And Managed): Consulting, Integration, Support And Maintenance, Managed Services
What Are the Key Industry Trends Driving Growth in the Enterprise Conversational Artificial Intelligence (AI) Platform Market?
Major companies operating in the enterprise conversational artificial intelligence (AI) platform market are focusing on advanced platforms, such as advanced analytics and generative artificial intelligence (AI) features, to deliver more accurate context-aware dialogues improve automation of complex workflows and enhance decision-making for large organizations. Integration of advanced analytics and generative artificial intelligence (AI) features refers to combining sophisticated data analysis techniques with artificial intelligence (AI) models that can automatically generate insights recommendations and content from large and complex datasets. For instance, in December 2023, IInfobip Ltd., a UK-based cloud communications company global cloud communications provider, launched AI Hub, a generative artificial intelligence (AI) powered conversational experience platform that integrates advanced analytics, machine learning, and generative artificial intelligence (AI). Infobip AI Hub enables creation of targeted, cross-channel campaigns where generative artificial intelligence (AI) drafts copy and visuals for social and email. The platform also supports loyalty and retention through advanced analytics that track behavior, sentiment, and churn risk, while artificial intelligence (AI)-driven client insights reveal profiles and likely next actions. Agents are augmented with artificial intelligence (AI)-generated call summaries, insight panels, and suggested replies, and organizations can build conversational chatbots and virtual agents trained on their own data to deliver highly tailored customer experiences.
Which Companies Are Expanding Their Presence in the Enterprise Conversational Artificial Intelligence (AI) Platform Market?
Major companies operating in the enterprise conversational artificial intelligence (AI) platform market are Amazon Web Services Inc., Microsoft Corporation, International Business Machines Corporation, Salesforce Inc., Verint Systems Inc., Liveperson Inc., Yellow.ai Inc., Kore.ai Inc., Amelia US LLC, Laiye Technology Co. Ltd., Moveworks Inc., Ada Support Inc., Observe.AI Inc., Aisera Inc., SoundHound AI Inc., Boost.ai AS, Cognigy GmbH, Rasa technologies GmbH, Pypestream Inc., Tenio Conversational AI SAS
Get the detailed enterprise conversational artificial intelligence (ai) platform market report today
Which Regional Markets Offer the Most Promising Growth Opportunities for the Enterprise Conversational Artificial Intelligence (AI) Platform Market?
North America was the largest region in the enterprise conversational artificial intelligence (AI) platform market in 2025. Asia-Pacific is expected to be the fastest-growing region in the forecast period. The regions covered in the enterprise conversational artificial intelligence (AI) platform market report are Asia-Pacific, South East Asia, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.
Contact Us:
The Business Research Company: https://thebusinessresearchcompany.com/
Americas +1 310-496-7795
Asia +44 7882 955267 & +91 8897263534
Europe +44 7882 955267
Email: info@tbrc.info
Follow Us On:
LinkedIn: https://in.linkedin.com/company/the-business-research-company
Comments
Post a Comment